Filmstrip
 

Talk the Talk


A Strategic Approach to Workplace Communication

Enquire

About the Module:

Talk the Talk is a situation based training program on the fundamentals of communication skills. It utilises a rich of mix of videos of different communication situations woven into an insightful and structured narrative covering different aspects of communication.

Enquire

What you will learn:

 

  1. Communication skills for internal projection with managers, team members

  2. Communication skills with customers

  3. Communications skills with partners

Learning Summary:

 

Communication skills for Internal Projection

  • To one’s Manager
    • Periodicity and medium of communication
    • Conducting In person meetings
    • Building relationships
  • Group Meetings
    • Developing confidence
    • Body Language
    • Professionalism
  • Networking & Projection

Managing Teams: Communication Challenges

  • Managing team meetings
  • Dealing with underperforming employees
  • Motivating high performing employees
  • Resolving conflicts
  • Ensuring Collaboration

Communication with Customers

  • First impressions
  • Grooming & Body Language
  • Motivating high performing employees
  • Establishing connect with the customer
  • Active listening for need identification

Communication with Partners

  • Channel communication success factors
  • Partner tonality challenges

Who is this for:

 

All corporate professionals

Features:

 

  1. Situation based videos

  2. Use of diverse practically challenging communication situations

  3. Role play followed by expert analysis

  4. Flexibility of delivery through classroom or online

  5. Assessment